Floor Coverings International Franchise Wins Annual Innovation Award
For the second year in a row, Floor Coverings International custom flooring franchise wins an award for its innovative scheduling technology
Franchise Update Media awarded the Floor Coverings International franchise system its annual Innovation Award for Most Innovative Consumer Self-Service Tools. This is the second year in a row the rapidly growing custom flooring franchise has won the award and this year’s award was for its FranConnect and Lumin.ai Smart Scheduler technology.
2020 has been a challenging year for most service companies as customers stayed home and have limited contact. Floor Coverings CEO Tom Wood was quick to adapt and pushed to launch the company’s new virtual scheduling technology, which replicates the experience of seeing samples in a showroom inside a person’s home.
Floor Coverings International aimed to bridge the time gap between prospects and franchise sales personnel through immediate response times by investing in new technology. The brand implemented new artificial intelligence software to drive sales.
“The integration of this technology has given our franchisees the ability to increase their conversion of digital leads by up to 18 percent resulting in significant revenue and profitability gains for the individual franchisees,” said Tom Wood president and CEO of Floor Coverings International.
The new technology is working. Floor Coverings International has not only rebounded from the challenges of the pandemic, the franchise is experiencing strong systemwide sales growth.
Floor Coverings International also implemented FranConnect to help franchise owners improve their customer experience – an area where Floor Coverings International excels with one of the highest net promoter scores in the industry.
“After that success, we also deployed to allow franchisee candidates to schedule appointments with our development team through FranConnect,” Wood says. “Both applications of the technology allowed us to meet our potential customers and clients where they are which improves the overall customer experience right from the start.”
With record breaking franchise sales growth in 2020, the innovative custom flooring franchise is gearing up for an even stronger year ahead.
To learn more about our forward-thinking initiatives to drive growth, we encourage you to read the full article by clicking here.
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