Floor Coverings International’s Customer Testimonials
What makes our business model successful is our exceptional customer service. In fact, we strive to provide such a good experience, we’ve been recognized for earning the highest Net Promoter Score in the industry. We scored an 82%, which completely outshines the industry average of 38%. Our brand scored so high, we actually beat out popular brands like Apple, Microsoft and Netflix!
The Net Promoter Score “measures customer experience and predicts business growth.” A strong score is a great indicator of a solid business opportunity.
However, the most important scores we can receive are from our customers. When considering a franchise investment, you should always read through customer testimonials. Honest feedback from those receiving your potential business’ product or service will tell you if the model is customer friendly.
Take a moment to Browse our customer testimonials below
“The reps and installers that we worked with were fantastic. They listened to our ideas, wants and visions and helped make it real. They were with us every step of the way and made this process so easy. The products we bought are amazing, but it was the service we got that made this experience a lot of fun.”
“We are very pleased with the quality of workmanship and the customer service we have received from Floor Coverings International. We had our hardwood floors refinished and had them replace a carpeted hallway with hardwood. We highly recommend them for your flooring needs.”
“Prompt ordering, timely delivery and professional installation. I couldn’t be more pleased.”
“From the moment I spoke with someone over the phone until the last person who came in to inspect the job, we have been absolutely 100% satisfied with the products and services of Floor Coverings International!!! We look forward to a long time of enjoying our new vinyl wood flooring. We have a dog that we love like one of our children but she leaves a bit of herself everywhere she goes. It is so much easier to keep up with her shedding hair now vs with carpeting. We have had friends and family eagerly waiting to see the process and the results of this purchase. We will gladly refer anyone that is interested in having their flooring replaced!! Thank you so very much for your professionalism and care.”
“Floor Coverings international was a dream to work with. They came to our house with samples, gave us several buying options, and worked with us so we could have the flooring we wanted. Once our flooring was in they worked around our schedule and installation was quick, easy, and effortless. We will definitely use them for our future flooring needs.”
“It has been a pleasure working with Floor Coverings International. We LOVE our new floors! From the consult through scheduling, etc, it was a breeze to work with the team. My favorite part is that I didn’t have to be home during install and was able to trust them at my home and with my cat and two pups! We have had a wonderful experience and I have already recommended them to friends and family.”
“The entire staff is amazing, from the sales team to the installers. They did an amazing job on installing tile in the bathroom shower and floor. They never left a mess and always cleaned up prior to leaving in the evening. The owner of the company stopped by each day to ensure we were taken care of. Fantastic company and would highly recommend it.”
“I would recommend Floor Coverings International to anyone who is looking for concise, detailed, professional work. In a time when business seems to be losing the “customer first” type of customer service, Floor Coverings International really came through for our new carpeting installation! Thanks!”
Join a Customer Focused Brand
At FCI, we bring the big-box store to our customers so they can choose flooring from the comfort of their own homes. Client convenience is paramount to our brand – the testimonials speak for themselves!
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